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We've collected the most common questions about accounts, payments, licences and installation.
No. Creating a Kolaylatio account is free. You only pay for the products you buy.
Use the “Forgot password” link on the sign-in page to request a reset link by email. The link is valid for 60 minutes.
After signing in, go to My Account › Account Settings to update your name, phone and company details, and your password.
You can pay by credit or debit card through the payment provider's secure, 256-bit SSL-protected infrastructure. Your card details are never seen or stored by us. As soon as your payment is approved, your licence is automatically added to your account.
Yes, the prices shown on product pages include VAT.
Yes. If you enter your company details during purchase, a business invoice is issued.
You can see all your orders, their amounts and payment statuses under My Account › My Payments.
Under My Account › My Licences you can see your licence key, plan, start and end dates.
If you buy a new plan for the same product while a licence is active, the purchased duration is added on top of your current end date.
Your licence is tied to your account. Install it on your new computer and continue with the same licence key.
Version updates are free for as long as your licence is active.
After purchase, the latest installer for your product is listed under My Account › Downloads.
First check the system requirements. If the problem persists, write to us from the contact page with a screenshot of the error message.
Send your question directly to us and we'll answer as soon as we can.